Matte black freestanding toilet paper holder with toilet brush

We offer convenient and secure payment methods:
• credit/debit card
• PayPal
• Apple Pay
• Google Pay

If you have not received your order confirmation, please check your spam folder and make sure the email address provided during checkout is correct. If you still cannot find the confirmation, feel free to contact us at hello@hozze.eu

If you would like to cancel or modify your order, please contact us as soon as possible at hello@hozzestore.eu .We will do our best to assist you. However, if your order has already been processed in our warehouse, we will not be able to stop the shipment.
If you wish to modify your order, you can only remove items. Unfortunately, adding new items is not possible, as the total amount cannot exceed the originally approved payment. Once the order has been processed, no further changes can be made.

VAT is applied in accordance with the regulations in force in the country where the purchase is made. We operate under a B2C (business-to-consumer) model, which is why VAT is included in all orders.
Under the OSS (One-Stop-Shop) system, the applicable VAT rate is based on the country of delivery.
If you are an EU-based business with a valid VAT number, please contact us before making a purchase to check the possibility of ordering with a 0% VAT rate.

We deliver across the entire European Union. Delivery times depend on the country and the exact delivery location. We make every effort to dispatch orders as quickly as possible; however, delivery times may vary depending on the destination and the current workload of shipping carriers.
Once your order has been shipped, you will receive a confirmation email with tracking details for your package.

After your order has been shipped, you will receive a confirmation email containing a tracking link. This will allow you to monitor the delivery status and the location of your package in real time.
If you cannot find this message, please also check your spam folder. If you have any doubts, you can contact us at hello@hozze.eu

If you have received a damaged or incorrect product, please contact us at hello@hozze.eu
We will be happy to assist you and will do our best to resolve the issue as quickly as possible.

We offer a 14-day return policy, which means you have 14 days from the date of receiving your order to request a return. To be eligible for a return, the item must be in the same condition as when you received it – unused, undamaged, and in its original packaging. Return shipping costs are covered by the customer. In some cases, we can assist in arranging a collection for a standard shipping feer. To initiate a return, please contact us at hello@hozze.eu Please include your order number and a brief description of the reason for the return in your message to help speed up the process.
Once your request is approved, you will receive detailed instructions on how to proceed, including the return address. Items sent back without prior contact will not be accepted.
After the returned item is received and inspected at our warehouse, the refund process will begin. During busy periods, this may take a few days. Once completed, you will receive a confirmation email and the refund will be issued using the same payment method as the original purchase.